Frequently Asked Question For Ordering

Are there OmGym.com gift certificates and/or gift cards?

Yes! You can purchase a gift certificate or e-gift certificate by using the Contact Us Form.

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Do you accept international credit cards?

We can accept international credit cards. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, or American Express.

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Do you allow cashier’s checks or money orders?
Yes, you can send a cashier's check or money order to: OmGym International LLC, 1507 7th St, #167, Santa Monica, CA 90401. Please note that any orders will not be shpped until the cashier's check or money order has been received and deposited. There may be an additional delay of up to 5 business days for processing.
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Do you charge sales tax on any items?

We are required by law to collect sales tax on orders shipped to Florida and California. If you are shipping to either of these states, the shopping cart will automatically calculate any applicable sales tax.  If shipping outside Floride and California, you may initially see CA sales tax on your order but this tax will automatically be removed from your shopping cart at checkout.

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How do I apply a gift code to my purchase?

You can apply a gift code upon checkout by simply entering the exact code in the code box. Once you hit enter, it will adjust the balance automatically. Codes that do not work may have been already used or expired and cannot be renewed.

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How do I know it’s safe to shop on your site?

We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

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When placing an order I get a message stating there is an AVS mismatch. What does that mean?
AVS is short for Address Verification System. Check the billing address very carefully to make sure it matches the billing address on file for the credit card.
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When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Please double check the credit card number and expiration date on your card. Also, please be aware that omgym.com currently accepts Visa, MasterCard and American Express for credit card payments.
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